Unable to supply a service

I placed and paid for an order on 8 January 2022, delivery was indicated for 4 February 2022. It is now 18 August 2022, almost 8 months later, and my order has still not been delivered.

Each time I query it, I receive the same standard response - they are waiting for the supplier.

They do not answer their phones, and while they do respond to e-mails (with the same generic response each time), it is very concerning that one cannot contact them telephonically. When directly questioned about no telephonic availability, they ignore the question. There is also never a name on the e-mail, so you have no idea who you are dealing with.

I ordered from Raru way back in 2018 and had no issues, however, this current experience is very concerning. Why have they not made alternative arrangements with the suppliers? I mean 8 months? Surely in 8 months, you can do SOMETHING about getting the products? Or do the products not exist? In what world is it ok to take payment for a product, and then not deliver?

I have requested a full refund of my money, as I highly doubt the product I ordered will ever materialize. I hope my refund materializes, otherwise I will be referring this to the Ombud for Consumer Goods and Services, as well as to Carte Blanche.

Be very careful before placing an order with this company. It's sad, as they have good products, but their ability to supply the actual products appears to have been compromised.