The most awful customer experience in living memory!

I order an item in mid December. Instead of 2-3 week delivery time as advertised, the delivery is estmated in 2 months (mid Feb). Frustrating but ok, i can live with it because this is a birthday present i am purchasing well in advance of my friends birthday.

4 weeks after placing the order i check with them if it is all on track. They dont reply for about 5 days then respond that they are having problems with their supplier and don't know when delivery is likely.

I respond and explain that it is a gift and i need them to give me some reasonable expectation of when it is likely to be delivered. No reply for another 5 days. Then some vague and unhelpful response.

So now im thinking ok maybe i need a plan B, so i ask if they will give me a full refund if i cancel the order. I ask "... please advise."

Instead of advising...they just cancel the order but do not refund me the money, and instead credit my account. I send multiple emails to try to get to a solution that i can live with, but they have so far just ignored these email... no reply whatsoever.

Two months after placing the order, after various proactive engagement on my part, zero proactive communication from them, they cancel the order and won't provide me with a refund, only a credit to my account (or alternatively fulfill the order placed two months ago)... and so far they have just ignored my various further emails.