Terrible Service - Will Never Buy from Raru Again

I ordered imported items from Raru on the 14th of January. The most waiting for an item was 35 working days. Raru said I should get my order on the 4th of March. The date came and went and on the 8th of March I queried and they told me there were delays due to COVID. I kept checking in, no ETAs were given and I kept getting the same excuse. If it takes so long for items come in, why advertise a a specific time frame, just be honest. Eventually the end of April I told them to ship the items that arrived and requested a refund. I queried on my refund and was that my refund would take 6 working days but could take up to 15 working days. After 15 working days, I contacted them and they said there were delays and they couldn't provide me feedback when it would happen. Two emails later, then I started being ignored. The office number just rings. I have lodged a consumer complaint. I shop online all the time from local and international companies. Even when importing, I have never had such bad service. I will definitely never be buying from Raru again. This has been such a frustrating experience. I understand if delays occur but delays on everything? I paid them straight away for my order, why does it take so long for a refund? That added with the lack of concern or feedback from them is terrible. If you want imported items, rather order from Amazon directly. I always try and support local first but in this case, it was a big mistake. Me not getting my refund has been the last straw.