STILL NO REFUND

STAY AWAY, DO NOT DEAL WITH THIS COMPANY

I ordered multiple items from Raru end of July. My order was late and after attempting to call them several times I eventually managed to finally reach a support person by publicly tweeting them. They sent my item that they had in hand and then the wait began for the second item. I waited, and waited. Once again no feedback from Raru support during this while. Eventually I emailed again saying "if you don't have it by now please just refund me." - little did I know the fresh new hell that awaited me with this request.

A week later I email them asking where my refund is, it was at this point I was informed about their "30 day money back" policy, informing me I had to wait 30 days for my money. When I pointed out their timeline was off, they informed me that just because I requested the refund on that date does not mean the refund process had started yet, noooo, I had to wait even longer.

Nearly 40 days since they agreed the "refund" was officially requested - still no money back. Bear in mind the original refund request was on the 6th of September. Reading the rest of the complaints on here it looks like Raru has made the jump to outright robbing people by not returning their money.

Still waiting on my refund for items they did not have in stock!!!!