SHOCKING, DISAPPOINTING SERVICE FROM RARU

Shocking service! Ordered a vinyl in October for my daughter for xmas. Expected delivery dated was 16 December. Emailed them a couple of times to see when it would arrive only to receive an email on 15 December to say they had no stock! One very disappointed daughter for xmas! Promised to process refund within 17 business days - that has been and gone, and still their refund department has not even processed my refund. Shocking, disappointing service. They advertise goods they don't have in stock and can't even get. But they have had my money for the past 3 months!