Shipment and customer service of Raru

A company who no longer seems to be a proper competitor to takealot and loot... They lack proactive customer service. I yet again experienced a delay in shipment from this company. And when asked about it I was told i would receive it after the lockdown... What about telling me before i needed to email you that my order was delayed... What about telling me the reason why one of the items was not sourced in time... Why was part of my order not shipped knowing about this delay...

One thing I know for sure... If the item is available from a competitor at a decent price.. I wont blink not to buy it from raru