Severe Delays in Processing Refunds

I cancelled a pre-order and requested a refund on 4 September. It is now more than a month later and the refund has still not been processed. While I understand that COVID and work from home arrangements complicate matters, this is utterly unacceptable customer service.

Raru was, at one point, my go to for online shopping because of their amazing product range and customer service, but after this experience I won't be in a hurry to order anything from them again.