JD
John D
1 reviews | Active since Mar 2011
21 Jan 2016, 14:49
Sale of items which they are not allowed to import
Ordered a R50 000 item from Raru at the end of December. The product was scheduled for delivery on the 21st of January. Raru then contacted me one day before the delivery date stating that new legislation which came into effect on the 1st of January meant that they could not import the item anymore and that they will be cancelling the order. This means they sat on R50 000 for almost a month knowing they could not fulfill the order before attempting to contact the customer. With the weakening ZAR and time wasted they cost me a few thousand rand with their poor customer service and selling of items which they cannot deliver on.
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