Returns process went well

Bought a instrument from the site and unfortunately their courier service completely messed up the parcel. I logged the return and their customer support was very quick to respond and to try sort out the issue. I understand that a courier messing up a parcel is out of the retailers control.

The replacement was ordered from their supplier and sent to me as quickly as they could. From logging the return to the point of receiving the replacement took about 10 days, this needs improvement.

Thanks to the staff member working in Raru's Instruments Department for the extra effort he did in getting the replacement ordered and sent to me as quickly as he could.