Refused to refund me my money in full

The details are as follows I placed an order on the Wednesday the 1st of November with an online company name www.RARU.co.za I ordered a laptop that was not in stock on the website and stated would take 3 – 7 days for delivery I completed payment on the 1st of November 2017 after placing the order Order amount R41129 -00 Order number RCO-7VG-FF2 On the Thursday 2nd November I contacted RARU to cancel the order I was informed telephonic cancellations are not allowed and email must be sent to cancel the order I sent an email later that day to cancel the order On Friday the 3rd november when I contacted RARU to find out regarding the order cancelation I was informed that a 10% cancelation fee will be charged plus a special delivery fee will be charged I was also informed that I will only be refunded after 30 days because of cash payment method I am very upset and I was unaware that the terms and conditions stated a 10% cancelation fee and I thought that is for stock on hand I am also upset that they are charging me a special delivery fee for no delivery at all Lastly they are going to hold my money for 30 Days The other issue is that it shows I have a credit balance of R36383 on their system to utilize for purchases on their website This amount is less all the fees they are charging me of almost R5000 This is acknowledgement that they have my funds and do not want to refund me Kindly please assist me This totally unacceptable practice and I have tried to contact the consumer act to assist as well

I even sent an email asking them to please reduce the the fees to even R2000 maximum but thier managed named Dex was very rude and unaccommodating