Refusal to refund incorrect product

<p>I placed a preorder for a collector's edition game from Raru in November 2016.<br />When I recieved the product, it wasn't the one that was advertised and Raru is refusing to give me a refund.</p> <p>Appauling service, forcing their customers to carry the financial burden of their mistakes.<br />Avoid this company at all costs!</p>