Refund Taking weeks to Process

This is the second instance where a refund has been taking longer than expected. in June 2020 I have placed an order for items that took very long to deliver due to covid, I have given the benefit of the doubt and I requested a refund which took over 2 months to be issued to me. The refund was then issued to me after so long I have decided to give the company another opportunity for me to purchase an item from them which I have in December of 2020. The Item Said delivery within the next 25 working days. Order Payed for however come February the item was not deliver I do get emails from the company informing me the below the refund was proceed on February 14th however we are now on 10 March 2021. I would highly recommend you do not purchase from Raru with myself working in a Contact Centre environment this is the worse experience I have experience over the past 10 years. Months on end I need to wait for a refund which should take a few days to process. This will be logged with the CPA as well Good day Zunaid

Thank you for your email

Your refund request is still in the refunds queue for processing and we are trying our best to process soonest. We are processing refunds on a First in First our basis to be fair to All our customers with a limited amount per day.

We ask that you please bare with us and that your refund will be processed soonest.

Sincerest of apologies for the delayed refunds process time and any inconvenience caused.

Kind Regards,

The latest reply from the company is found below Sent to me on the 10.03.2021 Good day Zunaid

Thank you for your email

I have liaised with the Refunds Department and they have advised that your refund should be processed and completed in the first week of April roughly if not sooner.

We will be able to advise an exact date closer to the time for you.

Apologies for any inconvenience caused.