Refund still pending...

<p>I am extremely unhappy with Raru right now. I ordered some wireless adapters on 9 March. The expected delivery date was 16 March... Now I don't have a problem with this as the delivery date on the item stated 2-5 working days. On 14 March I phoned just to find out if the order was on track, and if it would be possible to get the items sooner. I was told that the order was on track and that I should get my items by 17 March the latest. On 16 March I phoned again as I did not see a notification of shipping on the website. I received a reply from Raru, stating that the units had gone on backorder and was expected 15.05.2017. I ordered these adapters to install at my mom' work, a child welfare organisation. Their hub was hit by lightning and no longer works and this was the best and quickest solution, or so I thought. At this stage I requested that the order be cancelled and that I be refunded as they could not possibly wait that long. I was told that the refunds normally take 48 hours to reflect, but could take up to 7 days. This was on Thursday, 16 March. I've been patiently waiting for the money to reflect. Today, on day 8 I phoned again. I've just been told that while my request was logged, there is a backlog and refunds and that my refund has not been processed yet. How many mistakes and issues does Raru have in order to have a backlog of 7 DAYS at refunds? <br />I expect my money to reflect in my bank account by 8.00 tomorrow morning. Should you have to do an EFT in order to do this, so be it. My order number is RCO-LCK-D4V, and you can get my cell number from there should you want to contact me.</p>