Refund from Raru

Ordered an item from Raru (and paid for it!). They then said the item is no longer available, and would hold my payment as a credit. I said I wanted a refund, and not a credit. I was told it would take up to 15 days before the refund would be processed. It is now a month later and still no refund. Also NO response from Raru. I see from other posts that it seems impossible to get a refund from them. DON'T DO ANY BUSINESS WITH THEM!