Raru.co.za - Keeping your items and money hostage

What I once regarded as South Africa's rival to Amazon when it came to products and deliveries has now been reduced to mere garbage.

I placed three orders - one on 20 Dec 2021, one on 3 Jan 2022 and the last on 5 Jan 2022. As of today - 21 March 2022 - I have only received one of these orders, with no update whatsoever on the other two. The two outstanding orders indicate on their website as 29 BUSINESS DAYS (42 days in total) and 27 BUSINESS DAYS late (later than the latest indicated expected shipping date). All of these are for basic items such as Blu-Ray DVD's.

The one order I did receive arrived 26 working days late - without any apology from the the lovely people of this establishment.

I've used Raru on a regular basis since 2016 and before recently can't say that I've ever experienced a problem. But these last few months their costumer service along with their service in general has been abysmal. Contacting Costumer Care brings you in communication with one Bronwyn, which is like talking to a wall as she never seems to have any idea as to the status of one's orders.

So with this review, I warn those thinking of using Raru.co.za to stay away and also give my notice that I will never make use of their service (read lack thereof) in the future again.