Raru.co.za HOLDING BACK my Refund / Poor service.

My complaint is against the online web-store called Raru.co.za On the 11th of August 2022 I placed on order of R5 945.00 with Raru. The dispatched time indicated 25-35 working days, which I granted as would be enough time for my deadline. I’m currently going through the situation where I cancelled an order as they were taking way too long I requested a cancellation and Raru decided to add a credit, and I refused and insisted on a refund. I have no need for a credit, as I don’t order from them frequently. I ordered in August and still nothing. I understand that the orders take time, which I allowed and I’ve given them the time. Due date came and went. No communication from them, no indication that there will be a delay, All I want is my refund, That’s all. I don’t want any hassles or dispute or long winded processes that keep me from getting my money back. I didn’t receive my order, so it’s just fair that I get my money back. Please review and assist. Many thanks.