Raru was not genuinely answering queries

It should be noted that the responses to queries sent to Raru customer service appear to have been generic form text. This (sent 5 October 2022 in reply to a website query of 4 October 2022) is one example. It might be helpful if others posted those they received, in order to establish that the company was not in fact genuinely responding to queries, which would tend to indicate that their behaviour was intentionally deceptive.

"Good day

We have followed up on your order item request, however it did not arrive with our latest shipment form the supplier as expected. It's estimated to arrive at our warehouse in the next 2 to 3 weeks.

Please accept our sincere apologies for any inconvenience caused."