Raru Shuts down and no communication

I made a purchase on the 6th July 2022 with the estimate date of deliver being 14 August 2022. Until now I have not received any of my goods.

I had followed up frequently and was told it will arrive in 2-3 weeks from my follow up.

On the 27th October, i was informed that there were still issues with the shipments and they were unsure of when it will be delivered. Then on the 6th November, I saw a news article about the website being down. I had look and see that I no longer have access to the online order portal. I immediately email to cancel my order and to get refund. Since then I have not received any communication. I have tried to get a reversal from FNB but since I do not have Raru bank details and it has been more than 30 days they are unable to reverse it.