Raru Refunds

I purchased something as a gift from raru.co.za on the 14th of Feb 2020. After an hour, I had to cancel the order and requested a refund. When I called Raru, I was informed that my e-mail requesting a cancellation was received and will be attended to on Monday. When I called again on Monday, I was told that my e-mail was marked as spam and my cancellation was not attended to -- good thing I called -- I was then told that my order was cancelled but it may take up to 30 days to refund my money!

It is a week later today and I still have not received my money, when I followed up, I was told that it may take longer than 30 days now!

Please avoid using raru.co.za if possible and choose another online retailer. They are currently backlogged with refunds so if you decide to cancel your order, you will only get your money back 30 days or more later!

Raru needs to look at their processes because it is unacceptable to refund clients 30 days or later. No other online retailer operates like this. I have been a raru client for years now but this puts me off buying from them again.