Raru Refund Rip?

Would give Raru 0 stars if possible. Is this normal practice or a rip? Do research before doing business with this online platform. Summary: Taking your money 100%. Refunds for non-supply zero%. *Ordered and paid for a back up for wi-fi. *Got an email saying that model no longer available. Offered an alternative model at a higher price. *I declined and asked for a refund. *I am now "IN A REFUND QUEUE" I objected and have not heard back. Question: Is this a “smart” bureaucratic way of saying that they can take my money but there is an infinite queue as to when I will get my money back? I wish to purchase from a more dependable source with those funds. *Quote below. "Please be advised we confirm the order has now been canceled as requested. Your refund request has been submitted to the Refunds Department and has been added to a refunds queue. Kindly note that the refund is not an immediate process and that the credit has been allocated to the profile and serves as a placeholder pending the refunds process. In the event you wish to place a new order, the credit will then automatically be deducted at the checkout point as the credit will not expire.

Should you require any further information please do not hesitate to contact us.

Kind Regards Bronwynne Raru Customer Services Tel: 0861-560-561 Email: *** Web: https://raru.co.za" End quote. I am not holding my breath. Is this normal practice or a rip?