Raru refund not paid

I ordered products from Raru 14 April 2022 (order number RCO-K4U-ML6). Delivery was expected to be end of May 2022. Raru has never updated me on the order status. I followed up 2 and 20 June, for which they only rep**** "Please note at this stage we do not have an ETA as to when our stock will arrive although we constantly in contact with our supplier. This is beyond our control due to there are limits with receiving import shipments. Should you no longer wish to wait for the item we are able to credit your profile, whereby it may be used toward a future purchase. Kindly confirm if we may proceed." 14 August 2022 I asked them to repay me to which they agreed (instead of credit as I will NEVER shop with them EVER again). It is now 29 September 2022 (46 days!) and I still haven't received the payment.