RARU - Rather buy at Takealot.

Ordered a product from RARU end Jan. Get a mail on 2nd Feb saying they have no stock and can't fill it, and suggest an alternative that is 20% more expensive. I refuse and ask for a refund on the 3rd Feb.

Today is the 23rd, and despite numerous escalations RARU have not refunded me in breach of their own 14 day refunds policy. According to Renee the customer service manager they can't change the policy on the site to let customers know in advance that they have now a 30+ day refund policy supposedly due to COVID. She also says that they have had issues with many orders also due to COVID.

RARU claim my refund is in their "refunds queue". They claim to have a massive backlog of refunds and cannot prioritise mine in spite of them being at fault of not being able to deliver the product.

At this point, it feels like RARU is using its customers to manage it's cashflow problems. I doubt they're even a business at this point.