Raru, please give my money back to me

It is sad to see how this business has fallen over the years. They used to be very good, now just struggling and useless. They advertised a router, a router i have been looking for. So i bought it, everything good. The next day i look at my order, the order has been cancelled and and my money is sitting in the store wallet. I kindly mail them to send my money back to me, as i need it to by a router, and if they can;t give it to me then i need to go buy the router elsewhere.

Since then it has been an uphill battle, excuse upon excuse upon excuse as to why i can;t have my own money back. It has been more then a week now and still, my money is just sitting there. They say their "refunds team" is 3 weeks behind. How is this my fault or problem? They advertised a product, which they did not even have, and now i must wait 3 weeks for my own money.

I have mailed them everyday trying to get my money back, always the same nonsense. "The refunds team will help you when they have a slot", " i contacted the refunds team and they are escalating the situation". Oh and btw, "Escalating the situation" means that if other refunds fall away or something, you could potentially move up a couple slots or whatever.

Raru might mean well, and a few years ago they were decent. But this business is clearly struggling and not coping, even with the simple daily tasks like refunds and making sure the advertised products on their store are correct, they are unable to do any of it smoothly. Do not buy from them if you can get the product elsewhere. Maybe as a dead last resort, when you have nowhere else to turn then sure tr them and maybe it works out. But otherwise just avoid them.