Raru - pathetic customer service !

I ordered and paid for a game from Raru that was listed as in stock. I received a call a few days later and was told that there was an error and that there was no stock of the item. I requested a refund and was then told that because I paid via credit card, it takes Raru up to 7 days for their refunds team to process and a further 7 days or longer for the bank to reflect the credit. Sadly, I have to wait 2 weeks + (hopefully) to get my money back (with no fault of my own) and without any compensation from Raru. Customer service in this country is pathetic !