Raru Online Store's terrible customer service.

Probably one of the worst online stores in SA. We ordered a high priced item on the 6th of December and paid via EFT. This was a Christmas gift. On the 10th they suddenly informed us it was not in stock. We requested a refund. Still waiting on the 5th of January and apparently now we were told by call center agent that they can only do refunds "when they have money to enable them to refund"!!! A huge red flag. It could be 15 days to 30 days. Not allowed to talk directly to refund department either. Shocking service and will never order from them again.