Raru online is a ****

Purchased last year from them around Feb, had followed up on receiving my order but unfortunately there was excuse after excuse, to which I cancelled the order. Requested a refund and had to follow up on when it will be processed. Still awaiting feedback and now the website is down, not taking further orders. How can businesses take advantage of people that support them. The SA Law is to lenient on the ********s out there.