Raru lies and doesn't care about customers

So firstly I'd like to say that I've never had issues with Raru, until recently I placed a order for two different items. The estimated shipping was roughly 3 weeks, which I was perfectly fine with. I don't mind waiting.

But the issue came up when Raru sent me an email, 3 weeks after I placed the order, just before it was supposed to be delivered, that their supplier doesn't have stock on one of the items.

This to me was unacceptable, if they had placed the order on time then they would've known a day or two after I placed my order that their supplier didn't have stock. The fact that they only informed me of this 3 weeks later means that they forgot to place the order or they did something wrong on their side.

After I complained about the issue, they rep**** by blaming their supplier for not sending them updated stock sheets. Which doesn't make sense, as the supp**** would've informed them that they don't have stock on the day the order was placed.

I even suggested alternate items from Raru's website that they can send me, with little price difference. Instead they tell me I have to wait until their supplier has stock again, but they don't know when this will be and they "can't" give me any of the items I have suggested because it's not the "same" as the one I ordered.

Raru clearly doesn't care about their customers if they won't even compensate a R50 for something they did wrong, or even try to work something out.

I've never had such bad customer service from anyone before.