RARU is company equivalent of food poisoning.

To anyone wishing to deal with RARU please, first, read my sordid tale.

I wanted to purchase a monitor from RARU before Christmas 2020. I ordered the screen on the 19th December, knowing that computer hardware suppliers close on the 23rd or there abouts and reopen on the 4th, During that time I phoned to confirm the order and paid using PayFlex.

RARU then did not fulfill my order as they did not send the request through to the supplier in time and I was not able to get my monitor.

I then requested a refund on the 5th of January, phoned to confirm. Was told by a women that it would be "a quicker process" as I had paid through PayFlex.

After a number of days I emailed again in order to get the status of the refund. I was then told it would be complete by the 21st January(Today).

Guess what? No refund.

This is the e-mail I received after i sent one through querying my refund: Good day Alastair

Thank you for your email

I have liaised with the refunds department and they have advised that your refund is pinned to processed and completed today the 21st of January 2021.

Sincere apologies for the delay and the inconvenience caused.

Kind Regards,

GUESS WHAT? NO REFUND!!!!!!

RARU is a despicable company that is trying to gain as much interest on your money as possible before refunding people. This is my only assumption, considering the lengths they will go to withhold your money.

RARU is company equivalent of food poisoning.