RARU has no customer service

Order: RCO-N9Y-F6V

I placed an order for an NVMe drive with RARU, the order was confirmed and the normal automated processes were scheduled.

after two weeks when the expected delivery date elapsed, I got in contact with RARU via email to determine when I am going to get my order.

They informed me that they/their supplier doesn't have the item in stock and it is on back order.

I informed them that they need to cancel my order and refund me as I can get the drive someone else.

They cancelled the order and passed me RARU credits which I didn't ask for. And said my request will be added to a queue to get a refund and this process can take 15 working days.

Now after 23 working days and several emails, RARU has decided to stop responding to my emails, and no refund has been passed. And I cannot find a number to reach them on.

I will NEVER buy anything through RARU, and I will ensure that everyone I know and every gaming forum that I am on that I will not recommend anyone buy anything through them.

RARU if you actually do care about your company's reputation and you actually do read these reviews GET IN CONTACT WITH ME AND RESOLVE MY REFUND.

Thank you