Raru - From Great to Atrocious - Avoid!

I placed an order for 5 blu ray titles (that they listed as in stock) on the 26th of November. These were supposed to be Xmas gifts. I eventually cancelled the order in February, as I had not received them yet. I went back and forth with their customer support and they blamed suppliers and delayed products. I requested a refund which was supposedly processed on the 23rd of February. It never reflected in my account. In response to my query about it, I was told to contact PayFast, only for PayFast to tell me that the responsibility lies with Raru and that they cannot assist me. As yet I still have not received my refund in spite of the support staff at Raru assuring me that it has been processed. I used to love shopping on Raru, but their service now is shocking. They have definitely lost a customer.