Raru fails to supply goods that does not exist and delay processing of refunds

I have initially ordered an item from Raru to be delivered within 35 working days. I have sent them an email prior to the deadline, confirming if the item will be available and received a response "the item is still with the supplier awaiting shipment". As the item was not available as indicated on the system, I have cancelled my order and requested a refund and that I would like my personal detail to be removed form their system. Initially Cynthia from raru informed me that the refund will be processed within 10 working days. Subsequently, I have received an email explaining that it will be refunded with 15 days. Currently it is 20 days without any refund. The product is still available on their system and my details are still visible on the system showing a credit without a refund.

I therefore make the following assumption that raru is selling products that is not available and delay refunds to see if customers will forget about it. They do not comply to the POPI act that was instituted in June 2021 and ignore clients requests to remove detail from their systems.

I am in the process to take further action, dealing with the issues explained above.