Raru after two months, no delivery and still no refund.

Shocking 'service'. 20 July I paid Raru R1226 for books, order RCO-QP7-YZQ. I have received no books and have been in a so ''refund queue'' since 14 Sept.

According to Raru for each of the three books “This product is allowed to be delivered during Lockdown Level 3”. Raru’s estimated delivery date was 9 September. On 8 September I emailed and asked approximately what time the books would be delivered on 9 September. 9 Sept Raru emailed to say that they had not even received the books! I told them to refund my R1226. 10 Sept Raru said they had cancelled my order FULL STOP. I told them to REFUND my money. 14 September Raru said that I was in a “refund queue”. I have been asking for a refund date, but have got no response on that. It is now 22 September and Raru has refunded nothing. They have my money since 20 July.