RARU, a non-delivery e-Commerce site

Over the last 8 months, I've had to cancel 3 orders due to non-delivery in over 100 days (80 days more than their stipulated time).

Now I have a 4th order, which is also overdue by almost 20 days, and I can't get hold of the company.

Calls for 4 days running have gone unanswered.

Sent an email 4 days ago and I'm still awaiting a response.

When they first started the e-Commerce site, they were very efficient as they were 3rd behind takealot and Loot.

Now that they are the only site actively selling Movies, they have literally taken a high-handed approach to dealing with customers.

All I want them to do is cancel my long over-due order, and credit my card with all the monies due to me.

But it seems I have a better chance of extracting my own teeth than getting a hold of anyone from Raru.

Not to mention, the lady that answers the helpline, is the most rudest and abrupt person ever.

This was my last order with Raru, I rather buy direct from the UK than deal with these inept people, at least my order gets to me within 6 days.

I WOULD ADVISE NOT TO USE THIS SITE FOR ANYTHING THAT SHOWS A LEAD TIME. BUY ONLY ITEMS THAT SHOW AS "IN STOCK" OTHERWISE YOU ARE IN FOR A VERY LONG WAIT.