Raru - a failure when it comes to timely delivery and communicating with customers.

I created a HP account just to complain about Raru (and, on a slight side note, to complain about Hello Peter for not allowing me to rate something with zero stars).

Anyways, let's talk about Raru's poor service. Ordered two Funko Pop figures with a lead-time of 10-15 working days. Both of these figures were delayed with no foreseeable dispatch date. Fine.

I wait a few days and then ask whether a dispatch date has been found, the reply is a resounding 'no'. In the meanwhile, the same items which I've ordered are still listed on Raru with the exact same lead-time, regardless of the fact that it isn't true.

A few days later and these two Pop figurines undergo a price reduction (dropping from R220 to R150). Again, with the same lead-time. There is no mention of either of these items being on sale. I query this with a Raru staffer member, looking for some kind of explanation as to why this happens. I ask the question 'If I cancel this order and re-create the exact same order with the exact same items, can I have them at the reduced price?' and, instead of having question answered, my order is promptly cancelled.

Now I have to touch base with Raru again to query what's happened and try and fix their mistake.