RARU

I have experienced dismally poor service from Raru on two separate occasions. In both cases they have not comp**** with their delivery obligations and simply provide no feedback, apart from stereo type 'cut and paste' responses that hardly addresses one's queries. Requests for matters to be escalated to their executives are simple ignored and one is left with junior staff with evidently very little experience...or who simply don't care! In both cases I ended up with no alternative but to cancel my orders and ask for refunds. This is the part that 'they' seem to really enjoy... They make you wait for your 'own' money for as long as possible and simply don't give a damn! I often use other companies such as Takealot and Loot locally (as well as several companies abroad). Ruru provides the poorest service of them all by a far. The executives of Raru are very welcome to peruse the orders that I am referring to and will no doubt be shocked to see what hell their Raru staff have put me through. Worst retail experience in my entire life and they have lost me as a Customer forever. Just my pennies worth based on my experiences with Raru and the way they have made me 'feel'.