Poor service from RARU

I ordered a board game online to save the hassle of searching for it at the physical shops. Two days after ordering the item (and paying for it) I received a mail saying that the item was out of scope and that they would contact me once they had due date. I contacted them again two weeks alter and was told that their supplier was unavailable and that they would only be able to give me a due date the following week. This would mean that with luck the item would take a month to deliver!

I was told by the call centre that I should send them a mail to cancel and request for refund. No apologies at all

Generally my online experience has been good - takealot, amazon, etc but this was really poor. I won't be using RARU again.