Poor service from E-commerce company Raru

Totally disgusted at the level of service from Raru, Requested a refund almost a month ago coz they advised me product was no longer in stock and a backorder offered, I needed the product urgently and got it elsewhere and requested a refund 3 weeks ago, still no refund. So many ****py excuses. 3 Weeks from a E-commerce store. Not good!!!