Poor Service

<p>I made my first purchase order from Raru on the 10th May 2017.</p> <p> </p> <p>4 items showing in stock. With a 21 working day delivery offer (worst case scenario). 20 days later I start getting worried as nothing is being sent on website tracking.</p> <p> </p> <p>I contact the Customer Service...which inform me that a couple of items were now out of stock and I will need to wait longer than the original ETA date... (No apology made).</p> <p> </p> <p>I understood the predicament, as it is an Overseas item and I accepted a longer waiting peiod.</p> <p> </p> <p>1 and a half weeks later, I see that all items which were out of stock are now showing in stock. I email Customer Service again wondering what is happening. They basically say that they are still waiting for stock and they will order the item from another supplier to get here sooner, but the remaining item will be sent by the 19th June (still NO apology made)</p> <p> </p> <p>Today, 22nd June, 1 and a half Months after order. I see the items have still not been sent. I email Customer Service AGAIN to sort this out. Only now is an apology made, and only 3 items are being sent today. I still have to wait for the forth to be sent. And this is made as though, they are doing me a favour in sending the "out of stock" item seperately when it arrives.</p> <p> </p> <p>The items are even cheaper now than when I ordered it! No remorse, no empathy, no consideration on your part.</p> <p> </p> <p>Disappointed Raru. Was planning on purchasing from you on a monthly basis.</p>