PATHETIC SERVICE FROM RARU

I placed a high value order with Raru on 14/06/2022. It had an estimated shipping date of 29 June. My order was not shipped so I contacted them. They rep**** saying the item is delayed. Had I not contacted them, I would've heard nothing about my order. Each time I contacted them subsequently, they just rep**** saying its further delayed. Eventually I requested the order be cancelled on 11 July 2022 as I had no faith the order would be fulfilled. The response was that it is not an immediate process to obtain a refund, it will remain as a credit. Upon requesting clarification, only THEN was I told their refunds process takes 15 WORKING DAYS and it had only been 4 working days BUT since there is a backlog, this may take even longer! This is just unacceptable and ridiculous. I will never buy from Raru again! I even explained that since THEIR supplier could not fulfil my order, I would now need to source this gift item elsewhere, this didn't seem to matter, they're just hanging on to my money. I mentioned how unhappy I was with the whole unpleasant experience and this didn't even elicit a response so I don't think Raru cares about customer service at all! Save yourself the hassle and just shop elsewhere!