Pathetic service from Raru

I placed an order with Raru on the 3rd of January. My shipping date at the time was for the 4th of January. After weeks of waiting, I contacted them only to hear that in fact they didn't have the item in stock at the time I placed my order, but that I would receive it shortly. Another week passed and then I decided to cancel my order. On the 22nd of January they confirmed via email that my order has been cancelled and my refund request has been forwarded to the accounts team for processing. To this day I have had no refund, or any communication from their side as to what is happening. I tried phoning the numbers provided in the email, but neither are working. 6 weeks have passed since I placed my order and still I have no product and no refund. Pathetic!