SB
Sanelle B

1 reviews | Active since Jun 2016

23 Jun 2016, 08:18

PATHETIC SERVICE

<p>I ordered an item on Raru the 30 May 2016, which was available, despatched 10 - 15 days. Delivery date indicated was the 28 June 2016. On the 22nd of June 2016 I received an email stating that the item is no longer in stock.</p> <p> </p> <p>HOW DOES THIS WORK? How do you list an item as available, have the customer pay in full and then 23 days later inform the customer this item is no long available. This is PATHETIC business etiquette.</p> <p> </p> <p>This is now the second time it has happened, and I feel other clients of RARU should be infomed.</p>

0
Replies (1)
SB
Sanelle B's update23 Jun 2016, 09:35
Reviewer Update

Feedback from Raru was received - it was an email sent as it was out of stock, but the suppliers had fast tracked our shipment.

So thank you to Byron at Raru for correcting the mistake.