Pathetic Service

I placed an online order 8 October 2020, on 9 October i receive an email to say the item is out of stock. i then process another order to accommodate for the items not in stock. Two days later i get an email stating the same that the item is out of stock. i have been sending numerous emails regarding what's in stock. I then request to have my order cancelled and the the money refunded. i get told that the refund process takes a month which is absolute nonsense. I go online to cancel the order only to notice that the items have been cancelled by someone at RARU and the credit given. I DID NOT REQUEST A CREDIT, I REQUESTED A FULL REFUND. There is no place to add your banking details which means you are not likely to get your money back.