Pathetic Customer service and delays in important orders

On 23 November 2018, I place an order with this website. The items had a lead-time of 15 to 20 working days and the expected date of dispatch of my goods was 24 December 2018.

On 27 December 2018, I had not received my goods. I contacted their Customer Services who advised me that the items were not received and their suppliers have closed for the year so I would have to wait until the new year for my items. Not really great as I ordered Christmas gifts in the order.

On 07 January 2019, I had still not received my items. I did not even receive courtesy feedback from them as to what is happening with my order. I was then advised that part of my order had arrived and should I want, it would be shipped and the remaining items would be shipped as soon as it arrives.

Today is 11 Janaury 2019. I have still not received any of my items, even though I instructed them to ship the items on 07 January 2018 as those were the main items I required from the order.

I have not received any helpful feedback from them at all. They have completely ruined my shopping experience with them. Hopefully writing about their pathetic service on this platform gets me some sort of helpful feedback or even any feedback as it seems that they only contact you after you contact them, even though it is their fault that there is a delay.

I am considering opening a case of *****/misrepresentation/theft against this company and will never use their site again as this is beyond pathetic as to how they treat loyal paying customers. I used to recommend this site, I will now do everything in my power to stop people from using their site. Whether I am able to stop 1 or 100 people, I will be happy because this site showed me how little they care about individual customers.

Pathetic service to say the least.