Outstanding Service!

Ordered an Edifier 1700BTs from Raru for R3500 and a day or so later saw a deal on Site X for the Edifier R2000db for R3600. As the R2000db's were better speakers I contacted Raru and asked them to cancel and refund my order. Andrew, from the Music Department said that a refund would be possible but at a cost of -10% of my purchase price, due to the restocking fee.

As I did read the terms and conditions beforehand, I was already aware of this and accepted. The refund he said, would take a few days to process and in the interim, my Raru account would be credited to my original purchase price, minus the 10% restocking fee. Andrew also said that he could give me a discount on the R2000db's if I wanted, as I told him the reason that I had cancelled the order, I thanked him and said it was too late as I had already ordered this from Site X.

3 days ago, I took delivery from Site X's R2000db and I was very very disappointed that the R2000db's actually came with No Speaker connection cable, No RCA cables, No optical cable and No remote! I told Site X to take it back and refund and that I was very dissapointed.

I still had my store credit with Raru though, and immediately got a hold of Andrew, and asked him if its still possible for that discount and if I do take the R2000db's from him, would the 10% restocking fee be waivered. Andrew said sure no problem he can do the speaker -R400 from the listed price and throw in a 5m optical cable that I wanted, FOR FREE!!

I was over the moon :) Like why would a company even do that, I wondered?!

I managed to confirm this with Andrew on his off day by the way, he still mailed me even though he was sick and at home and created a tailored deal for me, to which I am really grateful for.

Never had an online shopping experience like this before and I will be using Raru as my first option instead of Site X which I used to use all the time, ONLY because of Andrew going above and beyond...again, he didn't have to do this but I am grateful that he has.

Thank You Andrew!! @ Raru, you are lucky to have him in your employ.