1 reviews | Active since Jul 2011
Order took long to arrive and wrong courier details provided.
I ordered a monitor on 22 April and finally got it today, in perfect condition. RARU advertised a dispatch time of 3 to 5 working days for this product but in my case it took 3 weeks. Customer Service responded promptly to all my queries but only with excuses for the delay. It also didn't help that they put the wrong courier details on the order. I was totally convinced I had been ****med again, as I had been by another company earlier this year, so I was delighted when my monitor arrived this morning.
RARU need to either give realistic dispatch times on their website or sort out their suppliers, and make sure the courier details they provide on their orders is correct. I was seriously doubting their credibility based on the other reviews below and even though I got my order, I'm not sure if I will buy from them again.
