NO REFUND RECEIVED TO DATE. BAD CUSTOMER SERVICE.

I bought books from Raru on 18 December 2020 at 09:02, they promised me delivery by 02 February 2021 which is more than enough time to order and deliver something. They did not deliver on that date and they did not communicate anything to me. I had to ask for an update. On the 15th of February 2021, I cancelled my order and requested a refund. It is now the 25th of March 2021 and I have not received my money back. I had an empty promise from an agent that they will give me feedback, NOTHING. I have now logged a debit card dispute with FNB and I'm hoping they will help me, because RARU certainly isn't going to!