No refund, appalling customer service

No refund after purchasing a product that is definitely not worth the price and wait to receive.

After a number of calls and a promise that I will get a refund (Raru credit) to use on one of their products if I pay for the courier costs and also a 10% penalty fee (because the product is *******)

I have convinced our entire office to rather shop at Takealot where if you are sold a ****py product and want to return it there won't be any hassles or false promises for a refund although I was willing to spend more on a better product at Raru.