1 reviews | Active since Oct 2020
NO REFUND after nearly TWO MONTHS of waiting
If it were possible, I would rate Raru 0 stars for their customer service. Raru claimed to have a warehouse sale and offered up a Blue Yeti Microphone. I leapt at the opportunity and placed an order for the product, order number RCO-BJK-MNZ. I received an email shortly after informing me that the product was not in stock as they previously claimed and that the supplier was having trouble getting stock. This was in July. I gave the company the benefit of the doubt as I had good experiences with them in the past so I said that I would wait a month for stock to become available.
A month went by and after pestering them with emails for updates they informed me that the supplier was still having problems receiving stock and it would take an additional month to get the product. This is in August. I told them that I would like to cancel my order and get a refund. They cancelled my order, credited my account and told me that I would be entered into the refund queue.
I waited over a month, from the 26th of August to the 2nd of October, to get my refund from the company but not only did I not receive my money back the customer service has been absolutely abysmal in regards to getting any information from them. I cannot understand why no one is able to tell me why the refunds are taking so long to process. It is now the 14th of October and in two weeks time, I will have waited two months to get my refund.
Do not use Raru. They lie about their stock, their customer service is just scripted responses that offer no real help and they will hold your money hostage. They are not to be trusted and you can read all the other reviews on this site that prove this as a fact. I am not the only person who here who has not received their refund. There are far too many of us who have had our money ******. I will never ever trust this company again.
