No refund after a month

After weeks of following up on a refund put in on December 10th 2018 I have yet to receive from Raru regardless of all the calls and emails sent I have been kept in the dark and the blame shifted on the slow response to my issue.

I am not sure what to do anymore as every time I call in I am given a new time frame.

At this point I am very very disgruntled by the after sales service.

Been a loyal customer with Raru for almost 5 years but now I will be using a new online retail experience.