No order delivery, No refund, Disgusting and Shocking.

I have made an order in July, supposed to come from the UK, they at first told me after my wait till September that Covid is responsible for the delay in getting shipments. Odd, because I have ordered 5 books from the UK through loot.co.za and I received each within 15 working days.

Not only this but I requested a refund from an order I felt they would not honor as it was taking so long for this book order to come through. I requested this refund in October, it is now November and I still have not received the refund. The responses from customer service are canned responses, simple copy and paste replies, that they are busy, they are working from home, and that my refund is in a queue and is being processed along with many other requests. I received 2 emails, a month apart with the same response. So either this queue is horrifically long with refunds, or they are just plain ignoring me.

I have had a look at the other complaints here and it seems to be a common trend of months waiting with little to no feedback on order or refund progress without your own intervention.

I have no idea what to do other than go to the ombud to try get my money back. If the UK order does not come through, Im forced to request another refund and get it from loot, as they have the book in stock and are delivering.

Shocking service, unreliable refund policy, stay away, you have been warned.